Gaming is all about fun, excitement, and entertainment. But when it starts getting out of hand, that's when problems arise. At vipkaka, we want you to enjoy every moment — so we're putting the best protection tools right in your hands.
What is Responsible Gaming
Online gaming isn't just about winning money — it's entertainment. Placing bets while watching a cricket match, enjoying the thrill of Live Casino, trying out new slots — these are the experiences that responsible gaming is all about.
Problems start when gaming stops being fun — and turns into stress, debt, or relationship trouble. vipkaka doesn't want that for you. That's why we've built an environment where you stay in control and set your own limits.
Responsible gaming isn't a weakness — it's the smart approach. Knowing your limits and sticking to them means more enjoyment over the long run. vipkaka is built for exactly those kinds of players.
Our platform offers a range of tools to help you stay in control, from deposit limits to full self-exclusion — all in your hands. No judgment, no questions — just support.
Gaming should be one of life's small pleasures — not your whole life. That belief is at the heart of vipkaka's responsible gaming programme.
If you answer "Yes" to 3 or more of the questions below, you may benefit from some support.
Finding it impossible to stop gaming even when you try?
Do you place more bets to try to win back what you've lost?
Is gaming causing you to neglect family or work?
Spending more on gaming than your budget allows?
Are you hiding your gaming habits from family or friends?
Warning signs
Don't ignore these signs if you notice them in yourself or someone close to you.
You set a limit at the start of the month but keep breaking it — and every time, you find a reason to.
You sit down for 30 minutes and hours go by without you even noticing.
When you can't play, you feel irritable, restless, or low — but playing brings temporary relief.
You're spending less time with family, friends are drifting away, and you can't focus at work.
You're lying to or hiding things from family and loved ones about your gaming.
You keep betting to chase your losses — and every time, you lose even more.
Protection tools
These tools are for you — free, always available, and completely confidential.
Set your own daily, weekly, or monthly deposit limits. Lowering a limit takes effect immediately; increasing one requires a 7-day waiting period.
Set a session time limit before you start playing. Once the time is up, you'll be automatically logged out and sent a reminder.
Step away from your account for anywhere between 24 hours and 6 weeks to clear your head. You won't be able to log in during this period.
For a longer break, keep your account closed for anywhere between 6 months and 5 years, or permanently. The duration can be extended later if needed.
Set a maximum amount per bet. This protects you from a single large loss.
Enable your monthly gaming report — get a full breakdown of time spent, money wagered, and wins and losses, delivered straight to your inbox.
Step by step
Setting limits isn't a sign of weakness — it's a smart decision. And it only takes a few minutes.
Log in to vipkaka with your username and password.
Click your name in the top right corner, then select "Settings" or "Account Management".
You'll find all limit, time out, and self-exclusion options here.
Pick from deposit limits, bet limits, or session time — choose what you need and set your amount.
Once confirmed via SMS or email verification, the limit will take effect immediately.
Limit details
The table below provides full details on all available limits.
| Limit type | Decrease | Increase | Cancel |
|---|---|---|---|
| Deposit Limit | Instant | After 7 days | After 7 days |
| Bet Limit | Instant | After 7 days | After 7 days |
| Session Time | Instant | After 24 hours | After 24 hours |
| Time Out | — | After Expiry | Not possible |
| Self-Exclusion | — | After Expiry | Not possible |
No promotional or marketing messages will be sent during a Time Out or Self-Exclusion period.
Our Initiative
Strict age verification during registration and KYC ensures no one under 18 can access the platform.
The platform automatically detects unusual betting patterns and, where needed, the support team will reach out to you.
Self-excluded users will not receive any marketing messages. All promotional communications are completely stopped.
Regular break reminders are shown during gaming sessions. If you've been playing for a while, automatic reminders will kick in.
Our support team is specially trained to help users going through a tough time — with empathy and without judgement.
We regularly publish information and resources on the signs of problem gambling, how to prevent it, and where to get help.
Get Help
Problem gambling is a real issue — there's no shame in it. Many people have been through it and come out the other side. Asking for help is the bravest thing you can do.
Vipkaka's support team is available 24 hours a day. No judgement, no questions. Just help.
Support Hotline
Reach us via live chat on the site or by email:
support@vipkaka.bet
For the fastest assistance, use Live Chat. Available in Bengali, 24 hours a day.
For detailed issues, email us — we'll get back to you within 24 hours.
All responsible gaming communications are strictly confidential.
Make the call now — contact Support at any time to lock your account. No reason needed.
FAQs
At vipkaka, gaming is more than winning or losing — it's an experience. The longer you keep it a good one, the more you'll enjoy it. Start today, and play responsibly.
18+ | Set your own limits | Help always available